Privacy Policy

1. Acceptance of Terms

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide your information.

2. Information We Collect

2.1 Information You Provide Directly

Email Subscription

When you subscribe to our email list, we collect:

• Email address (required)
• First name (optional)
• Subscription timestamp
• Subscription source (e.g., "email_capture_form")

Purchase Information

When you make a purchase, we collect:

• Email address
• Full name
• Shipping address (street address, city, state, ZIP code)
• Order details (product, quantity, price)
• Order ID and timestamp

Important: We do NOT collect or store your complete payment card information. All payment processing is handled securely by Stripe, our third-party payment processor. Only Stripe stores your payment details in accordance with PCI DSS standards.

2.2 Information Collected Automatically

Analytics Data

Through Vercel Analytics, we automatically collect:

• Pages viewed and time spent on pages
• Device type and browser information
• Geographic location (country/region level, anonymized)
• Referring website or source
• User interactions and click events
• Performance metrics (page load times)

Accessibility Preferences

We store your accessibility preferences in your browser's local storage, including:

• Low stimulus mode preference (reduced animations)
• High contrast mode preference

This information is stored locally on your device and is not transmitted to our servers unless you clear your browser data.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment

• Processing and shipping your orders
• Sending order confirmations and shipping notifications
• Processing payments through Stripe
• Handling returns and refunds

3.2 Customer Communication

• Responding to your inquiries and support requests
• Sending transactional emails (order confirmations, shipping updates)
• Providing customer service

3.3 Marketing Communications

• Sending welcome emails to new subscribers
• Sharing updates about our products and company
• Sending promotional offers (with your consent)

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us at support@battingjtllc.com.

3.4 Service Improvement

• Analyzing website usage and performance
• Improving our website functionality and user experience
• Understanding customer preferences and behavior
• Troubleshooting technical issues

3.5 Legal Compliance

• Complying with legal obligations and regulations
• Preventing fraud and unauthorized transactions
• Protecting our legal rights and interests
• Maintaining business records for tax and accounting purposes

4. Third-Party Services

We use trusted third-party service providers to help us operate our business. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

5. Data Storage & Security

5.1 Security Measures

We take reasonable precautions to protect your personal information:

• SSL Encryption: Our website uses 256-bit SSL encryption for all data transmission
• PCI Compliance: Payment processing through Stripe meets PCI DSS Level 1 standards
• Access Controls: Limited employee/contractor access to personal information
• Secure APIs: All third-party integrations use secure API connections with authentication
• Regular Updates: We keep our systems and security measures up to date

5.2 Data Security Disclaimer

While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You provide information at your own risk.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. We and our third-party service providers use cookies and similar technologies to enhance your experience and gather information about how you use our website.

6.2 Types of Cookies We Use

Essential Cookies

Necessary for the website to function properly, including checkout and payment processing (set by Stripe).

Analytics Cookies

Set by Vercel Analytics to understand how visitors use our website, measure performance, and improve user experience.

6.3 Local Storage

We use your browser's local storage to save your accessibility preferences:

• bjt-low-stimulus: Stores your low stimulus mode preference
• bjt-high-contrast: Stores your high contrast mode preference

6.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all third-party cookies
• Clear all cookies when you close your browser

Note: Disabling cookies may affect website functionality, particularly during checkout.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

7.2 Data Deletion

After the retention period expires, or upon your request (subject to legal requirements), we will securely delete or anonymize your personal information. See Section 8 for information about your right to request deletion.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Contact us at support@battingjtllc.com to request access to your data.

8.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. Contact us at support@battingjtllc.com with correction requests.

8.3 Right to Deletion

You may request that we delete your personal information, subject to certain exceptions required by law (such as tax and accounting records). To request deletion, email support@battingjtllc.com with "Data Deletion Request" in the subject line.

8.4 Right to Unsubscribe

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing support@battingjtllc.com with "Unsubscribe" in the subject line

Note: Unsubscribing from marketing emails does not opt you out of transactional emails (order confirmations, shipping notifications) related to your purchases.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Contact us at support@battingjtllc.com to request data portability.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: support@battingjtllc.com
• Include "Privacy Rights Request" in your subject line
• Provide your full name and email address
• Specify which right(s) you wish to exercise

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

While the Batting Joy Toy is designed for children, our website and services are directed at adults (parents, guardians, therapists, and educators) who purchase products on behalf of children.

We do not knowingly collect personal information directly from children under the age of 18. All purchases must be made by adults who are at least 18 years old or the age of majority in their jurisdiction.

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 18, please contact us immediately at support@battingjtllc.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we collect
• The sources from which we collect personal information
• Our business or commercial purpose for collecting personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we have collected about you

10.2 Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.

10.3 Right to Opt-Out of Sale

We do not sell your personal information. We have not sold personal information in the past 12 months.

10.4 Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your CCPA rights. We will not:

• Deny goods or services to you
• Charge different prices or rates for goods or services
• Provide a different level or quality of goods or services
• Suggest that you will receive a different price or quality of goods or services

10.5 How to Exercise California Rights

To exercise your CCPA rights, contact us at:

• Email: support@battingjtllc.com (subject: "California Privacy Rights")

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

11. International Users

11.1 United States Operations

Batting Joy Toy LLC operates in the United States, and our website is hosted on servers located in the United States. At this time, we only ship products within the United States.

11.2 International Website Visitors

While we do not currently ship internationally, visitors from outside the United States may access our website and subscribe to our email list. By doing so, you acknowledge that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website
• For material changes, provide notice through our website or email

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please discontinue use of our website and contact us to exercise your data rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: